Web & Community management expert

Offre d'emploi
Posté le 19/09/2018 à 11:26

Interreg Europe Policy Learning Platform job profile

Web & community management expert (full-time, based minimum 1 week per month in Lille)

The Policy Learning Platform is an innovative tool of European territorial cooperation, allowing any region in Europe to improve their regional development policies through interregional learning opportunities and targeted expert services.

More details about the Policy Learning Platform are available at the end of this document.

Role and working context

In order to manage and further develop the web and community features of the platform, we are looking for a web & community management expert to join the communications team of the project. Under the coordination of the communications manager and in collaboration with the events expert, you will be in charge of:

  • ensuring the successful online presence of the Policy Learning Platform (project managing web developments, as well as content editing)
  • defining and implementing the community management strategy

The Policy Learning Platform is an Interreg Europe initiative, managed by inno. Your contract will be established with inno TSD (French subsidiary of the inno group) and the work is to be delivered in close collaboration with the joint secretariat of Interreg Europe (JS).

More details about the inno group are available at the end of this document.


  • Lead the Web Task Force on the online developments for the Policy Learning Platform (PLP)
  • Propose and write specifications for website developments and follow their implementation
  • Manage the relationship and coordinate the work with external web developers
  • Analyse existing relevant online platforms and propose relevant features for a unique positioning of the PLP
  • Test the PLP newly developed online features, report on bugs, propose and coordinate potential improvements
  • Review and analyse PLP user activity, interaction and traffic and suggest improvements
  • Continuously review search engine optimisation metrics to ensure maximum exposure of PLP
  • Train other team members that have to work with the website
  • Produce texts and other content for the website and social media
  • Plan and implement online promotion campaigns (online articles, e-mailing, social media etc.)
  • Implement a community engagement strategy to ensure active participation of platform members


  • University degree in a relevant field
  • Experience in communication activities, tools and channels; experience in web and community management highly appreciated
  • Experience in writing for the web and working with CMS (content management system)
  • Vivid interest in the online environment and at ease on social media
  • Very good computer literacy (Microsoft Office programmes, social media, Google tools etc.)
  • Fluency in English; other languages appreciated;
  • Knowledge of European Territorial Cooperation programmes appreciated


  • Very good writing skills in English with a focus on producing content for online audiences
  • A high degree of accuracy and attention to detail
  • Experience of liaising with external suppliers
  • Experience of project management
  • Ability to lead working groups and processes on website development
  • Creativity, initiative and pro-activeness towards designing and developing new web and community features
  • Ability to manage multiple priorities and work with deadlines
  • Work successfully to targets, delivering objectives and desired outcomes
  • Team player; ability to work in an international environment with colleagues located remotely

Working conditions


Ideally, you should be based in Lille. If this is not the case, we could offer some flexibility with regard to distance work; however, you should stay in / be available to travel to Lille for at least 1 week per month at the Interreg Europe Joint Secretariat, Les Arcuriales – 45, rue de Tournai, entrée D, 59000 Lille, France. In this case your exact presence in the office is to be discussed and established throughout the recruitment process.

Terms of employment

The position is based on a contract under French law. The contract will have a limited duration until end of January 2019 (CDD in French law) that could be extended as an unlimited duration (CDI in French law) in case the annual contract between inno TSD and the JS is renewed.

The assignment will start as soon as possible.

Remuneration package

The gross salary is expected to be 32K€ - 35K€ a year on the basis of the full-time job (typically 35 hours per week). This package is open for negotiation according to your professional experience.


All applications should be submitted in English and include the documents below:

  • a motivation letter highlighting the main reasons for applying to the position and why you are the best candidate
  • a Curriculum Vitae

This documentation will form the basis of the initial stage of candidate assessment.

The applications are to be sent by e-mail to k.petersen@policylearning.eu and k.hakobyan-gevorgyan@policylearning.eu; please indicate in the subject line: “your name - web & community management position”.

Closing date for applications: 03rd of October 2018

Candidates are invited to provide an easy way to contact them (mobile phone or landline) before and after the interview.

About inno group and the Policy Learning Platform project

inno group

The inno group is a European consulting company specialising in innovation strategy consulting and research valorisation, with offices in Germany (Karlsruhe, Berlin, Leipzig and Rostock), France (Sophia Antipolis, Paris, and Saint-Brieuc) and Sweden (Stockholm). inno TSD, the French subsidiary of the group, based in Sophia Antipolis was established over 30 years ago. It has earned itself an outstanding reputation in the fields related to innovation, research support policies and economic development, not only within France but also throughout Europe. The work of inno TSD includes:

  • Consultation in economic development policies and innovation support: business parks, science parks, clusters, incubators, support to companies, economic development strategy and innovation strategies;
  • Policy design and evaluation studies at a regional, national and European level in a broad range of research and innovation thematics and regional economic development programmes;
  • The drafting and management of European projects supporting economic development and innovation, collaborative research projects and technological impact studies on a European level;
  • Through its branch inno Lab, consultancy in the field of ICT (technical expertise, development, training, promotion of new technologies) and development of specific tools to support innovation processes and valorisation of innovation.

The Policy Learning Platform

inno TSD is the project coordinator of the Interreg Europe Policy Learning Platform.

The Policy Learning Platform is the second pillar of the Interreg Europe programme, established to boost EU-wide policy learning and capitalisation on practices from regional development policies. The aim of the platform is to make the knowledge and solutions developed by Interreg Europe projects accessible and usable by other regions. Consequently, the Policy Learning Platform offers networking, knowledge sharing and policy learning opportunities to any interested region in Europe, including those not involved in a project funded by Interreg Europe. The Policy Learning Platform is therefore a hub of information and services to facilitate continuous learning mainly among local and regional public authorities in Europe where they can find solutions to improve the way they manage and implement their public policies.

The client is the joint secretariat of Interreg Europe. The project is part of a framework contract with a duration of seven years (started in 2017).